What is the return policy?
We offer a 30-day return window on all unused, unassembled products in their original packaging.
If your toy arrives damaged or with missing parts, we’ll make it right with replacement parts or a full replacement depending on the issue.
To start a return, just contact us with your order number and photos of the product.
Do your toys come with a warranty?
Yes — every ride-on toy comes with a 90-day Limited Warranty covering manufacturing defects, electrical issues, and structural problems.
Wear-and-tear or damage from misuse isn’t covered, but we always aim to help with affordable replacement parts.
Are any purchases final sale?
Yes — fully assembled or used products, clearance items, and accessories (like batteries or chargers) are final sale for safety and hygiene reasons.
If the product arrives defective, your warranty still applies.
When will my order ship?
Orders typically ship within 2–5 business days from our Ontario warehouse.
During peak seasons (holiday, spring/summer), shipping times may be slightly longer.
Once your order ships, you'll receive a tracking number by email.
How much does shipping cost?
Shipping is calculated at checkout based on your postal code and product size.
We negotiate the best rates possible — ride-on toys are oversized items, but we keep prices as fair as possible.
How long does delivery take?
Most customers in Ontario receive their order within 7–12 business days.
For Western Canada or rural areas, delivery may take 7–16 business days.
We always use trusted Canadian carriers for reliable and safe delivery.
Are your products safe for young children?
Absolutely. Safety is our priority.
All toys meet Canadian safety standards and include seatbelts, speed-appropriate motors, parental remotes (on select models), and durable construction-grade components.
Do your ride-on toys come with a remote control?
Many of our models include 2.4GHz parental remotes so parents can override steering and speed.
Check each product page for the “Remote Control Included” badge.
Do the toys come with a battery and charger?
Yes — all electric ride-ons include a 12V battery and compatible charger unless otherwise stated.
Do you sell replacement parts?
Yes — we stock batteries, chargers, wheels, motors, switches, and more.
Send us a photo/video and we’ll help you find the exact part you need.
How long does the battery last?
Battery life depends on terrain, weight, and usage, but most customers get 45–90 minutes of play per charge.
What age range are your toys designed for?
Our ride-ons are generally best for ages 1–7, depending on the model.
Each product page lists weight limits, recommended ages, and dimensions.
Can the toys be used outdoors?
Absolutely! Our products are designed for real outdoor play — driveways, backyards, patios, and light grass.
Avoid deep mud, steep hills, or water exposure to protect the electronics.
Do you offer local pickup in Ontario?
Yes — local pickup may be available depending on current stock and location.
Contact us to check availability.
Can I cancel or change my order?
Orders can be changed or canceled before they ship.
Once shipped, it becomes a return and must follow our return policy.
Where are your products manufactured?
Our toys are designed in Canada and manufactured by trusted, long-standing partners overseas who follow strict quality and safety standards.
Every batch is tested to meet or exceed Canadian toy safety regulations.